Our Refund Policy

Last Updated: March 14, 2026

At Sub Khalis, we are committed to providing our customers with high-quality desi ghee, traditional achar, and natural food products. Customer satisfaction is very important to us, and we strive to ensure that every order reaches you in excellent condition. However, if there are any issues with your order, this Refund and Return Policy explains the conditions under which refunds or replacements may be requested.

By placing an order with Sub Khalis through our website, you agree to the terms described in this policy.

1. Our Commitment to Quality

At Sub Khalis, we carefully prepare and package our products to maintain freshness, hygiene, and quality. Our desi ghee and achar are made using carefully selected ingredients and traditional preparation methods to ensure authentic taste and purity.

We take several measures to ensure that every product delivered to our customers meets high quality standards. However, if you receive a product that is damaged, incorrect, or compromised during shipping, we will work with you to resolve the issue promptly.

2. Eligibility for Refund or Replacement

You may request a refund or replacement under the following circumstances:

• The product delivered is damaged during delivery
• The product received is different from what you ordered
• The product packaging is tampered with or leaking upon delivery
• The product is missing from your order

If any of the above issues occur, you must contact us within 24 hours of receiving the order. Requests made after this period may not be eligible for refund or replacement.

To help us resolve the issue quickly, customers may be asked to provide photos or videos of the product and packaging.

3. Non-Refundable Situations

While we try our best to assist every customer, refunds or replacements may not be possible in the following situations:

• Change of mind after placing the order
• Incorrect address provided by the customer
• Failure to receive the order due to customer unavailability
• Requests made after the allowed reporting period
• Products that have already been opened, used, or consumed

Because our products are food items, we must follow strict safety and hygiene standards, and therefore returns of opened products cannot be accepted.

4. Refund Process

Once your request has been reviewed and approved by our support team, the refund process will begin.

Refunds may be issued in one of the following ways:

• Bank transfer
• Adjustment in your next order
• Replacement of the product

The method of refund will depend on the situation and will be discussed with the customer before processing.

Refund processing may take 3 to 7 business days after approval.

5. Replacement Policy

In some situations, we may offer a product replacement instead of a refund. This typically applies when:

• The wrong product was delivered
• The product was damaged during shipping
• A product was missing from your order

Once the issue is confirmed, our team will arrange for a replacement product to be sent to you at no additional cost.

6. Order Cancellation

Customers may request to cancel their order before it has been shipped.

If the order has already been dispatched from our facility, cancellation may no longer be possible. In such cases, customers will need to follow the refund eligibility conditions described above.

7. Shipping Policy

Sub Khalis currently delivers orders all across Pakistan.

We also offer free shipping on orders above PKR 5000. For orders below this amount, a standard delivery fee may apply depending on the location.

Delivery times typically range between 2 to 4 working days, although delivery times may vary depending on your city or unforeseen circumstances.

8. Responsibility During Delivery

Once an order has been handed over to the delivery service, we monitor the shipment until it reaches the customer. However, delays caused by courier companies, weather conditions, or logistical issues may occasionally occur.

If you experience an unusual delay with your order, please contact us and our team will assist you in tracking your shipment.

9. Customer Responsibilities

To ensure a smooth ordering and delivery process, customers are responsible for:

• Providing accurate shipping information
• Ensuring availability at the delivery address
• Inspecting the package upon delivery
• Reporting any issues within the allowed timeframe

Failure to meet these responsibilities may affect eligibility for refunds or replacements.

10. Policy Updates

Sub Khalis reserves the right to modify or update this Refund Policy at any time without prior notice. Any updates will be posted on this page along with the updated date.

Customers are encouraged to review this policy periodically to stay informed about our refund and return guidelines.

11. Contact Information

If you have any questions regarding this Refund Policy or need assistance with an order, please contact us using the details below.

Address
Chohan Market Near Dr. Afzal Polyclinic
2nd Floor, Dhalley Wali, Head Marala
Sialkot, Pakistan

Phone
+92 328 9295000

Email
info@subkhalis.com
subkhalis@gmail.com