Our Shipping Policy

Last Updated: March 14, 2026

At Sub Khalis, we are committed to providing a smooth and reliable delivery experience for our customers across Pakistan. This Shipping Policy explains how we process orders, delivery timelines, shipping charges, and related information to ensure your products arrive safely and on time.

By placing an order with Sub Khalis, you agree to comply with the shipping terms outlined in this policy.

Order Processing

Once an order is successfully placed on the Sub Khalis website, our team begins processing it immediately.

Processing includes:

• Verifying order details and payment confirmation
• Preparing the products for shipment
• Ensuring proper packaging to maintain quality and hygiene

Orders are generally processed within 24 to 48 hours after confirmation. During high-demand periods, processing may take slightly longer, and customers will be notified if any delay occurs.

Shipping Areas

Sub Khalis delivers products all across Pakistan. We use trusted delivery partners to ensure that every order reaches our customers safely and on time.

For orders placed in remote areas, delivery timelines may vary depending on courier availability and logistics constraints.

Delivery Timeframes

Delivery times may differ based on your city or region.

Estimated delivery:

• Major cities: 2–3 working days
• Smaller cities/towns: 3–4 working days

Please note that unforeseen circumstances, such as weather conditions, holidays, or courier delays, may affect the delivery timeframe. Customers are encouraged to track their shipments using the tracking number provided after dispatch.

Free Shipping Policy

Sub Khalis offers free shipping on orders above PKR 5000 across Pakistan.

For orders below PKR 5000, standard shipping charges will apply depending on the location and courier service used.

Free shipping applies automatically at checkout when the order total meets the minimum requirement.

Shipping Charges

Shipping charges are calculated based on the delivery location and order weight if the order total is below PKR 5000.

Key points regarding shipping charges:

• Shipping charges are displayed clearly at checkout
• Any applicable taxes or fees are included in the total amount
• Customers are responsible for reviewing shipping costs before completing the purchase

Packaging

We take extra care to package our desi ghee, achar, and other products securely to prevent leaks, spills, or damage during transportation.

Packaging standards include:

• Using durable containers for desi ghee and achar
• Sealing products to ensure hygiene and freshness
• Including protective layers for courier handling

Proper packaging ensures that the products maintain their authentic taste and quality during delivery.

Tracking Your Order

Once an order has been shipped, Sub Khalis provides customers with a tracking number via email or WhatsApp (if provided).

With the tracking number, you can:

• Monitor the status of your shipment
• Estimate the delivery date
• Contact the courier service for updates

Customers are encouraged to check their tracking details regularly to ensure timely receipt of their products.

Responsibility During Delivery

Sub Khalis works closely with delivery partners to ensure smooth and timely delivery.

Customer responsibilities include:

• Providing accurate delivery information, including full address and contact number
• Ensuring someone is available to receive the order at the provided address
• Inspecting the package upon delivery

If a package is delayed or delivery fails due to incorrect customer information, Sub Khalis cannot be held responsible. However, our support team will assist in resolving such issues whenever possible.

Handling Damaged or Lost Orders

While we take every precaution to ensure safe delivery, packages may occasionally be damaged or lost in transit.

In case of a damaged or lost shipment:

• Customers must report the issue within 24 hours of delivery
• Provide photographic evidence of the damaged product or packaging
• Our team will assess the situation and arrange a replacement or refund according to our Refund Policy

Sub Khalis ensures that all eligible claims are resolved promptly and fairly.

International Shipping

Currently, Sub Khalis does not offer international shipping. Orders can only be delivered within Pakistan.

We may expand international delivery options in the future. Customers interested in overseas shipping can contact us for potential solutions.

Delivery Tips

To ensure the best experience:

• Always provide complete and accurate address details, including postal codes and landmarks
• Track your order using the provided tracking number
• Report any issues with the order immediately
• Store products like desi ghee and achar according to the recommended conditions after delivery

Following these tips will help maintain product quality and ensure smooth delivery.

Changes to Shipping Policy

Sub Khalis reserves the right to update or modify this Shipping Policy at any time to reflect changes in delivery services, shipping charges, or operational procedures.

Whenever updates are made, the revised policy will be posted on this page along with the updated date. Customers are encouraged to review this page periodically to stay informed about our shipping guidelines.

Contact Information

If you have any questions or need assistance regarding shipping, please contact us:

Address
Chohan Market Near Dr. Afzal Polyclinic
2nd Floor, Dhalley Wali, Head Marala
Sialkot, Pakistan

Phone
+92 328 9295000

Email
info@subkhalis.com
subkhalis@gmail.com